AI Agents
AI agents that do the work, not just the talking.
Custom agents that resolve support tickets, qualify leads, screen candidates and monitor compliance — trained on your knowledge, connected to your systems, and handing over to a person when it matters.
- Trained on your own documents
- Hands over to people with context
- Cloud or on-premise deployment
The problem
Why most chatbots disappoint.
Support queues that never shrink
Most tickets are repeat questions, yet each one waits for a person to pick it up.
Sales teams buried in admin
Reps spend their day updating the CRM and chasing unqualified leads instead of selling.
Scripts that can't take action
Scripted bots can't look up an order or change a booking, so customers ask for a human anyway.
How we solve it
Agents that can look things up, decide and act.
Unlike scripted chatbots, our agents combine large language models with secure, limited access to your tools. They read your knowledge base, check your systems and complete the task — within the boundaries you set.
Customer service agent
Answers, troubleshoots, processes refunds and changes bookings across web chat, email and WhatsApp.
Sales and CRM agent
Qualifies and scores leads, routes them to the right rep, books calls and keeps CRM records accurate.
Knowledge assistant
Answers staff questions from your policies, manuals and past tickets — and shows the source for every answer.
Compliance agent
Checks documents and transactions against your rules and keeps a complete audit trail.
Recruitment agent
Screens CVs, shortlists candidates and schedules interviews, leaving the hiring decision to your team.
How we work
Five steps from first call to measurable results.
Every step ends with something you can see and sign off, so you always know where the project stands.
Pick the right first agent
We choose one agent with clear volume and a measurable outcome, such as tickets resolved or calls booked.
Knowledge and access
We connect your knowledge sources and define exactly which actions the agent may and may not take.
Build with guardrails
Agent logic, tool connections, tone of voice, escalation rules and safety filters are built and reviewed.
Evaluate on real conversations
We test against hundreds of past conversations and measure accuracy and hand-off rate before launch.
Launch and improve
Live monitoring, conversation reviews and monthly tuning raise the resolution rate over time.
Technology we use
Proven platforms, chosen for your case.
We’re not tied to any vendor. We pick the tools that fit your data, budget and compliance needs — and set them up in your name.
Language models
Commercial models through business APIs, or open-source models on your servers.
- OpenAI GPT
- Anthropic Claude
- Google Gemini
- Llama (on-premise)
Agent frameworks
How agents plan, use tools and work together.
- OpenAI Agents SDK
- LangGraph
- LangChain
- CrewAI
- Model Context Protocol
Knowledge and retrieval
Your documents indexed so answers are grounded and sourced.
- Pinecone
- Qdrant
- pgvector
- RAG pipelines
Channels
Where your customers and staff talk to the agent.
- Website chat
- WhatsApp Business
- Voice (Twilio)
Business systems
The helpdesk and CRM tools agents read from and update.
- Zendesk
- Freshdesk
- Intercom
- HubSpot
- Salesforce
Quality and safety
Testing, guardrails and a record of every action.
- LangSmith evaluations
- Guardrails
- Audit logging
Where it works
Built for businesses like yours.
Healthcare
Patient questions, appointment changes and pre-visit forms handled instantly.
Fintech & banking
Account and transaction queries answered with secure, read-only system access.
Travel & hospitality
Booking changes, itinerary questions and upgrades handled 24/7 in several languages.
Professional services
Client intake, document checklists and status updates without email ping-pong.
FAQ
Questions about AI Agents
Can’t find your answer? Ask us directly — a real person replies within one business day.
Prefer email? Write to us at info@robinsfly.com.
Book a free AI auditA chatbot follows a script. An agent understands the request, looks up information in your systems and takes an action — like changing a booking or issuing a refund — within permissions you control.
Agents only get the permissions they need, low-confidence answers are routed to a person, sensitive actions can require human approval, and every action is logged so it can be reviewed and corrected.
Yes. For regulated industries we deploy open-source models on-premise or in your private cloud, so customer data never leaves your environment.
Resolution rate, hand-off rate, response time, customer satisfaction and staff hours saved — agreed before launch and reported monthly.
Find out where AI pays back first in your business.
A free 30-minute audit with our team. You leave with the two or three workflows worth automating — whether or not you work with us.