Telecom & Digital Financial Services
Telecom Digital Services & VAS Portfolio
National-scale telecom platforms carry a huge surface area of customer-facing services. This engagement modernized and operated a large slice of that surface — value-added services, payments, and multi-channel digital engagement — at production scale.
The Challenge
A leading Pakistani telecom and digital financial services group needed to modernize and scale a large surface area of customer-facing digital services — from value-added services and loyalty programs to mobile wallet payments and multi-channel customer engagement — while keeping roughly 55 E-Care APIs and related channels reliable at national scale.
The Solution
Robinsfly delivered and supported a broad digital and VAS portfolio (VoLTE & low-balance services, loyalty programs, E-Care services, handset/device-check APIs, GMLC location services, CNIC verification), a payments & commerce layer (mobile wallet services, utility bill payments, disbursement APIs, alternate payment channels, loan APIs, KYC/MSISDN lookups), and multi-channel access (OTP verification, WhatsApp and Facebook channel APIs, and a real-time stream processing layer for digital engagement).
Results
- ~55 E-Care APIs delivered and kept running in production
- Multi-channel digital engagement across WhatsApp, Facebook and mobile wallet
- Real-time stream processing for digital service delivery
- Unified KYC and identity verification across digital channels
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